Privacy Policy

Last updated: May 03, 2025

This Privacy Policy describes how Marly AI Inc. ("Marly AI," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website located at https://app.marly.ai and the Marly AI application (collectively, the "Service"). This policy also explains your privacy rights and how applicable laws protect you.

By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several categories of information to provide and enhance our Service, including:

• Personal Information: First and last name, email address, login credentials, and account-related details.
• Usage Data: Your IP address, device information, browser type, operating system, page views, time spent, interaction logs, and diagnostic information.
• Third-Party Account Data: If you sign up using platforms like Google, Outlook, IMAP, or Google Drive, we collect information they provide (e.g., your name, email, and calendar or contact details, subject to the platform's settings).
• Commercial Information: Information regarding your interactions with our Services, including purchases and viewed content.
• Inferences and Preferences: Information derived from user behavior that may inform personalization or product improvements.
• Geolocation Data: We may infer your location based on IP address or device data.
• Session and Activity Logs: We may collect recordings of user interactions with the platform to improve functionality and identify performance issues.

2. Email Account Integration

If you choose to connect your email account, you authorize us to access the scope you permit (e.g., read, modify, or send emails) strictly to support platform functionality such as automated workflows, communication tracking, and inbox productivity tools. We do not access or use your email content for purposes beyond what you explicitly authorize.

You may revoke this access anytime via your email provider's settings or by contacting us.

3. How We Use Your Information

We use your information to:

• Deliver and optimize the Service, features, and functionality;
• Manage your account and subscription;
• Send administrative notifications, including security alerts, system updates, and support responses;
• Personalize your experience and provide contextual suggestions;
• Process payments or transactions where applicable;
• Monitor platform health, diagnose bugs, and improve service delivery;
• Detect and prevent fraudulent, abusive, or unauthorized behavior;
• Comply with legal obligations, such as tax or anti-fraud regulations.

4. How We Collect Information

We collect information through the following methods:

• Directly from you when you register, communicate with us, or use features in the Service;
• Automatically via cookies, session replay tools, and other technologies that observe usage;
• From third-party providers you authorize (e.g., Google, Outlook) to enhance integrations;
• Through support interactions, chatbot inputs, and user feedback submitted through the platform.

5. Cookies and Tracking Technologies

We use cookies and other similar tracking technologies (like web beacons, pixels, and local storage) to:

• Enable core functionality such as user login and session persistence;
• Analyze traffic, diagnose issues, and improve performance;
• Understand usage trends and customize user experience.

You can modify cookie preferences through your browser settings. Please note that some functionality may be impacted by disabling cookies.

We may use analytics providers such as Google Analytics to gather aggregated usage insights. You can opt out via Google's opt-out tool.

6. Session Replay & Chatbot Interactions

We may use session replay tools to record anonymized usage interactions (clicks, scrolls, mouse movements) for debugging and usability improvement. Similarly, if you interact with chatbots on our platform, we may retain those transcripts for quality control, support, or fraud prevention.

Third-party vendors providing these services are contractually obligated to secure this data appropriately.

7. How We Share Information

We may share your data with the following categories of recipients:

• Service Providers: Vendors who help us with hosting, payment processing, analytics, customer support, or other technical services.
• Affiliates and Business Partners: Entities under common ownership or involved in delivering joint offerings.
• Third Parties with Your Consent: Partners or platforms you explicitly connect your Marly AI account to.
• Legal and Regulatory Authorities: Where required by law, or necessary to protect rights, comply with a legal process, or prevent harm.
• In Corporate Transactions: Your data may be disclosed as part of mergers, acquisitions, or financing events, subject to appropriate safeguards.

We do not sell your personal data.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined above, or as required to comply with legal or regulatory obligations. When retention is no longer necessary, we securely delete or anonymize your data.

9. Data Security

We implement technical and organizational measures to protect your data, including encryption, access controls, and regular audits. However, no system is 100% secure. You use the Service at your own risk.

10. Third-Party Platforms and Links

Our Service may include links to or integrations with third-party platforms (e.g., Unified, Google). Your interaction with these platforms is governed by their respective privacy policies, and we encourage reviewing them before authorizing access.

11. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete personal information we hold about you;
• Withdraw consent for certain data uses;
• Opt out of marketing communications via unsubscribe links;
• Request data portability or object to processing under applicable laws.

To exercise your rights, please email us at: support@marly.ai

12. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from anyone under 13. If you believe we have inadvertently collected such data, please contact us, and we will delete it.

13. International Data Transfers

Our servers are located in the United States. If you access the Service from outside the U.S., you consent to the transfer, processing, and storage of your data in the U.S., which may have different privacy protections from your home country.

14. California Privacy Rights

We do not disclose personal information to third parties for their direct marketing purposes. California residents may contact us for specific disclosures or to exercise additional rights under the California Consumer Privacy Act (CCPA), if applicable.

15. Managing Information Preferences

You may manage your data and communication preferences via your account settings or by contacting us. While you can opt out of marketing emails, we may still send you essential service-related messages.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. We will notify users of material changes via email or an in-app message. Continued use of the Service after changes are made constitutes acceptance of the revised terms.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, you may contact us at:

• Email: team@marly.ai